Privacy Policy

Confidentiality in Therapy

Your privacy is a core part of the therapeutic process. All information you share in sessions is kept confidential and protected in accordance with professional and legal standards. Your records are securely stored, and your personal information is never shared without your informed consent.

There are a few important exceptions where a therapist is legally or ethically required to break confidentiality:

Risk of harm: If there is a credible risk of serious harm to yourself or someone else.
Safety of minors or vulnerable individuals: If there is suspicion of abuse, neglect, or unsafe conditions involving a child or other vulnerable person.
Court orders or legal requirements: If records are lawfully requested by a court or governing body.
Professional consultation: Limited, non-identifying information may be discussed with supervisors or consultants to ensure high-quality care.

Whenever possible, clients are informed before any information is shared. Your safety, dignity, and privacy remain top priorities in all circumstances.

Website Privacy Policy

This Privacy Policy explains how Northern Resilience Therapy collects, uses, stores, and protects the personal information of its service users. By using this service, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you visit or interact with Northern Resilience Therapy:

Contact information (such as your name, phone number, address and email).
Appointment or inquiry information submitted through booking or contact features.
Non-identifiable information automatically collected through cookies or analytics tools (such as browser type, pages visited, or general location data).

2. How Your Information Is Used

Information collected may be used to:

Respond to inquiries or appointment requests
Improve website function and user experience
Monitor website traffic and performance
Provide updates or communication you have opted in to receive

We do not sell or rent your personal information to third parties.

3. How Your Information Is Protected

We use reasonable and appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no online system can be guaranteed 100% secure.

4. Sharing of Information

Your information gathered on this website is only shared when necessary and limited to:

Service providers that support website functionality (e.g., hosting, email services), all of whom are required to protect your data
Legal requirements, if information must be disclosed to comply with applicable laws, regulations, or lawful requests
Safety situations, if disclosure is needed to prevent harm or address security concerns

5. Cookies & Analytics

This website may use cookies or similar technologies to improve functionality and understand how visitors interact with the site. You can disable cookies in your browser settings if you prefer.

6. External Links

This website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

7. Your Rights

Depending on your jurisdiction, you may have rights such as:

Accessing the personal information we hold about you
Requesting corrections or updates
Withdrawing consent for certain types of data use
Requesting deletion of information, when legally permissible

To exercise these rights, please contact us using the information below.

8. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated “Effective Date.”

9. Contact

If you have questions about this Privacy Policy or how your information is handled, you can contact:

Amanda Milligen, RSW